Your friend may have signed up with Senoko Energy using your referral code but his or her account may not have moved in to Senoko Energy yet.

Please ask your friend what his/her indicated start date was to begin their electricity with Senoko Energy. For example:
- Sign-up was done on 1 April
- Start date was indicated as 1 May during the sign-up process

Yours and your friend’s referral rebate will be credited into your respective accounts within 7 working days of the indicated start date.

If you had referred your friend with his/her email address, there is the possibility that your friend did not sign up using the unique link in your personalised email to him/her. You may ask him/her to send us a message by completing our online form to check on their sign-up method.

Your friend will need to obtain his/her referral code by signing into his/her Senoko Energy online account using our mobile app. You may send him/her the following instructions:

Step 1: Log into your account on the Senoko Energy app or online account.

Step 2: Navigate to "Refer and Earn" and retrieve your referral code.

Step 3: Share your referral code with anyone you wish to refer! Alternatively, you can type in your friend's email address and send them a personal email. They will receive an email with your unique referral link and simply need to sign up there. Both you and your friend will be rewarded with a $30 referral rebate for each successful sign up.